FAQ

Answers to common questions below...

How much are tickets?

Tickets are currently $160 HKD for Monday to Thursday, and
$180 HKD for Friday to Sunday

How do I make a reservation?

Please book online to make a reservation. If you have any questions, please give us a call.

Can I wear my glasses?

Glasses cannot be worn in this experience. We recommend that you wear contacts as glasses can scratch and damage the headset lenses.

Who can play this game?

Players must be 13 years and over and above 1.2m (48″) to play. We do not recommend this experience to those who are heavily pregnant or have a heart condition. You will need to be able to walk around unassisted for 30 minutes with full use of both hands. This experience is not currently wheelchair friendly.

Is it possible to change or cancel a reservation?

All sales are final, there are no refunds. However, based on company’s discretion and availability, you may change the booking time if needed.

What do we do with our belongings?

We have cabinets to store your belongings.

Can this experience cause motion sickness?

Every part of the system is designed to give you an immersive experience without any of the motion sickness typically associated with virtual reality systems. We tested it, and less than 1% of players experience motion sickness.

I am interested in licensing or franchising this business, what can I do?

You can reach us on our contact form.

When should I arrive?

Please arrive on time, or better yet, 10-15 minutes early. Late groups will have their game experience cut short.

Bad Weather Arrangement

Tropical Cyclone Warning
If the Hong Kong Observatory announces that Signal No. 8 or above is likely to be hoisted within 2 hours, bookings will be cancelled and full refund will be issued.
If Signal No. 8 or above is being hoisted, bookings during the time period will be cancelled and full refund will be issued.
If Signal No. 8 is lowered before 4:00 pm, we will open and resume services after 2 hours.
If Signal No. 8 is lowered after 4:00 pm, bookings for the rest of the day will be cancelled and full refund will be issued.

Rainstorm Warning
If Black Rainstorm Warning is issued during opening hours, we will remain opened. Bookings can be cancelled and full refund will be issued if customers cannot reach GloStation.
If Black Rainstorm Warning is issued before opening hours, bookings will be cancelled and full refund will be issued.
If Black Rainstorm Warning is lowered before 4:00 pm, we will open and resume services after 2 hours.

Important Information

GLASSES
Glasses cannot be worn in this experience. We recommend that you wear contacts as glasses can scratch and damage the headset lenses.

AGE & HEIGHT
Players must be 13 years and over and above 1.2m (48″) to play.

Health
We do not recommend this experience to those who are heavily pregnant or have a heart condition. You will need to be able to walk around unassisted for 30 minutes with full use of both hands.

Arrival
Please arrive on time or earlier. Late groups will have a shortened game experience.